Agents
For work where no two cases are alike. An agent reads each one, picks the next step, and asks you when it should.
Return #2214
Opened, tag removed
Reason given
Size too small
Photos
Tag removed, box opened
Store rule
Refunds within 7 days
Suggested next step
Needs your OK
Refund ₹1,240
Within policy
Or send back
If the tag is missing
Send back
Refund
What it does
Some work can’t follow the same steps every time. An agent handles those cases the way a careful person would.
Reads each case
Emails, forms, photos and sheets. It reads what came in before it acts.
Picks the next step
Refund, reply, escalate or file. It chooses based on your rules.
Asks when it should
Anything unusual or costly waits for a person to say yes.
Explains itself
Every decision comes with its reason, saved in the record.
How it works
Describe how you decide, check the plan, and let it work through each case.
When a return comes in, check the reason and photos. Refund if it’s our fault, otherwise ask me.
Got it. Where do returns come in: Shopify or email?
1
Describe the judgement call
Say how you decide today, in plain words.
Plan · Returns helper
3 steps
Read the return request
Shopify
Check photos and store rules
Refund or ask you
Change
Approve plan
2
Check the plan
You see what it reads, what it can decide and when it asks you.
Today’s returns
3 cases
Return #2214
Refund suggested
Return #2215
Asked you
Return #2216
Sent back
3
It works through each case
Clear cases move on. Unusual ones come to you.
Needs your OK
Return #2215
Refund ₹3,480
Above your limit
Decline
Approve
4
You stay in charge
Approve, change or stop anything from the app or WhatsApp.
40+ agents
Each one reads what you hand it and gives back an answer the next step can use. Open any agent to see exactly what it reads and returns.
Hiring
3
Candidate shortlisting
Rank resumes against a role and explain each score.
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Leave policy check
Check a leave request against balance and policy.
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Policy check
Check a request against written policy.
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Summarising
3
Meeting action extraction
Pull owners, tasks and dates out of notes or a transcript.
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Morning briefing
Summarise overnight activity into a short brief.
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Report summarising
Read a list of records and write a short summary for whoever has to act on it, with the counts that matter.
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Indian tax
4
26AS reconciliation
Match the TDS credits in 26AS or AIS against the tax deducted in your own books, and classify each gap: credit the deductor claimed but you did not book, tax you booked that no deductor has reported, amount and section mismatches, and wrong-PAN entries.
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GST reconciliation
Match GSTR-2B lines against the purchase register and classify the mismatches.
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TDS applicability
Decide whether TDS applies to a payment and at what section and rate.
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TDS return prep
Assemble a TDS return from deduction records.
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Finance
7
Credit scoring
Score a customer's credit risk from payment history and exposure.
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Expense categorisation
Assign an expense to a ledger category with a confidence score.
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PO-to-bill matching
Three-way match a vendor bill against its purchase order and receipt.
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Payment matching
Match incoming payments to open invoices.
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Payroll bonus
Calculate a performance bonus from ratings and policy.
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Refund verification
Check a refund request against the original order and policy.
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Sales commission
Work out sales commission against a plan.
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Sales
5
Lead de-duplication
Decide whether a lead already exists in the pipeline.
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Lead scoring
Score an inbound lead and suggest the next action.
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Price comparison
Compare a price against competitors and recommend a move.
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Price research
Research the going market rate for a product.
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Vendor scoring
Score vendors on delivery, quality and price.
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Customer
6
Churn prediction
Flag customers likely to churn and say why.
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Intent triage
Classify an inbound message and route it.
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Lifetime value
Estimate customer lifetime value from order history.
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NPS analysis
Turn NPS responses into themes and actions.
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Review reply
Draft a response to a customer review.
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Support reply drafting
Draft a reply to a customer message.
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Documents
5
Catalog diffing
Diff the same catalog across two channels and report drift.
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Event detection
Find dated events in a document or feed.
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Form parsing
Normalise a raw form submission into typed fields.
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Product image reading
Describe a product image and judge whether it meets listing rules.
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Receipt reading
Read a receipt or invoice image into structured fields.
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Inventory and retail
6
Bundle suggestions
Propose product bundles from co-purchase patterns.
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Count reconciliation
Compare counted stock against system stock and explain the variance.
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Listing copy
Write marketplace-ready product copy.
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Listing keywords
Produce search keywords and backend terms for a listing.
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Merchandising performance
Explain why a product is or is not selling.
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Stock analysis
Summarise stock health and flag what needs action.
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Marketing
3
Brand review
Review content for tone, accuracy and policy before it ships.
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Campaign building
Draft a campaign for a channel and audience.
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Content curation
Select and order content for a newsletter or feed.
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Compliance
3
Who it's for
The cases that used to wait for one busy person.
Owners
Stop being the bottleneck for every exception.
Ops leads
Let routine judgement calls clear themselves, with a record of each one.
Accountants and CAs
Get mismatches flagged and explained before month-end.
Why RepKate
How an agent differs from what teams usually try first.
More than fixed rules
Zapier and Make follow the same rule every time. An agent reads each case and decides.
No prompt writing
You describe the job in plain words. RepKate sets up the helper.
Inside your app
Decisions show up in the app your team already opens, with the reason.
Safe by default
And it shows its work.
It asks first
Payments, filings and OTPs wait for a real person to say yes. Always.
Your passwords stay locked
Stored encrypted, used only while a job runs, never shown to anyone, including RepKate.
Your spreadsheet stays yours
If your records live in a Google Sheet, that sheet stays the master copy.
It keeps a record
Every job saves what it did, step by step, and says plainly if something couldn’t be done.
FAQ
What does an agent decide on its own?
Can I see why it made a decision?
What if it isn't sure?
How is an agent different from a workflow?
Do we need a developer or an IT person?
One sentence. You see the plan before anything is built.
When a return comes in, check the reason and refund if it’s our fault…
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